[Cytometry] FACSDiVa startup crash

Elliott, James james.elliott at csc.mrc.ac.uk
Thu Jul 23 15:36:45 EDT 2009

We had this today. Seems to have been caused (we believe) by an update of Sophos yesterday. We removed Sophos from two PCs and both cytometers sprung back to life immediately.


From: cytometry-bounces at lists.purdue.edu [cytometry-bounces at lists.purdue.edu] On Behalf Of Lopez, Peter [Peter.Lopez at med.nyu.edu]
Sent: 23 July 2009 18:59
To: 'cytometry at lists.purdue.edu'
Subject: [Cytometry] FACSDiVa startup crash

We have had a FACSDiVa startup crash, and upon speaking with BD they have noted that this has happened in other locations recently.
There is a relative easy fix for this.

The crash occurs when you launch FACSDiVa. Instead of the program launching, an MS-DOS command line screen  opens and you will be told to review the contents of "console.log". In this file you are told there is not enough space for the object heap.

If this happens, you do not need to cancel your LSRII-user appointments and place a service call (as I did).

You should call BD and ask them to walk you through editing the cmdbdfacs.bat file, and they can help you get back up and running quickly.

Hopefully this won't happen to you, but I think everyone using this software should be aware that there is a quick fix.


Peter Lopez
Research Assistant Professor of Pathology
Co-Director and Manager, NYUCI Core Cytometry Facility
540 First Ave, Skirball 3 Admin
New York, NY 10016
212.263.0635 (office)
212.263.5907 (lab)
212.263. 2150 (fax)
Peter.Lopez at med.nyu.edu

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