[Cytometry] Beckman Coulter additional fee
frances.house at Vanderbilt.Edu
Mon Feb 16 16:11:30 EST 2009
As we all know, while the economy has fluctuated, many vendors have responded by either raising their
prices or tacking on a nominal surcharge on their orders. This being a forthright and understandable solution
for maintaining the status quo of
business, albeit, while passing on the cost to us.
It is surprising Beckman dismisses the unforeseen necessity of last minute orders. But it is more surprising
they would not realize customers won't view this administrative fee for what it is - a poor disguise to maintain
their upwardly mobile earnings (see their website for fourth quarter 2008). Moreover, while they maintain their
bottom line, the researcher or diagnostician are penalized for not anticipating that which is sometimes not 'anticipatable'
I agree - change vendors.
Frances S. House, M.S.
Laboratory Manager, Research
The CroweLab at Vanderbilt University Medical Center
1161 Twenty-first Avenue, South
Medical Center North, T-2219
Nashville, Tennessee 37232
electronic mail: frances.house at vanderbilt.edu
Insanity ~ doing the same thing over and over. . .and expecting different results.
- Albert Einstein
From: cytometry-bounces at lists.purdue.edu on behalf of Mario Roederer
Sent: Fri 2/13/2009 6:17 PM
To: cytometry at lists.purdue.edu
Subject: [Cytometry] Beckman Coulter additional fee
We have just been informed that Beckman Coulter has decided to
implement an extra $125 "administration fee" on top of shipping fees
for any orders that are requested to arrive in less than 6 shipping
days. (Apparently, NIH got the news last - I presume most of you know
Our response will be to begin ordering any comparable reagents from
other vendors; there are only a few uniquely-available reagents that
we get from Beckman Coulter. Given how much we spend at BC every
year, this policy will certainly cost considerably more money than
they stand to gain from it.
It seems to me that most vendor have a standard turn-around time that
is far less than 6 shipping days. Thus, I'm curious whether or not
our reaction is misplaced. Will others in the community respond
similarly by moving their business elsewhere? Is this a unique charge
or do other vendors routinely do this? Are we, here, completely off-
base by being highly irritated by this fee?
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