[Cytometry] Fwd: High-Voltage Fault in Aria

Chris Brownlee c.brownlee at garvan.org.au
Thu Feb 5 22:51:42 EST 2009


>
> Have seen your problem
>>
>>
>> "A high-voltage fault has occured.
>> For safety reasons, reboot the instrument.
>> If this occurs again, call service."
>
> before, infact today.. it has a occured a few times in the past and  
> begins to happen more and more frequently toward the end of the  
> droplet board's life.
>
> You can get around it by switching the instrument off and on again,  
> basically re-setting the light and syncing the software back up  
> again, but it is pretty clear that you will need to get the droplet  
> boar; HTPCB replaced
>
> BD replace it under service contract and I am not sure how you would  
> go about sourcing one without going through BD and paying a handsome  
> sum no doubt
>
> This board is essential for all sorting related electronics, so best  
> get onto it before your mid sort and it won't let you move on to  
> your next sample without an instrument on/off
>
> hope it helps, regards
> Chris
>
> Garvan Institute
> Sydney
>
>
>
>
>
> On 02/02/2009, at 12:53 PM, Michelle Tourigny wrote:
>
>> Same thing here.
>> michelle
>>
>> Michelle R. Tourigny, Ph.D.
>> Research Assistant, Instrument Specialist
>> Telethon Institute for Child Health Research
>> 100 Roberts Road, Subiaco
>> Western Australia, 6008 AUSTRALIA
>>
>> Ph 61 8 9489 7878, Fax 61 8 9489 7700
>> email michellet at ichr.uwa.edu.au
>>
>>
>> -----Original Message-----
>> From: cytometry-bounces at lists.purdue.edu [mailto:cytometry-bounces at lists.purdue.edu 
>> ] On Behalf Of David Ko
>> Sent: Saturday, 31 January 2009 9:13 AM
>> To: Rui Gardner; cytometry at lists.purdue.edu
>> Subject: Re: [Cytometry] High-Voltage Fault in Aria
>>
>> Hi Rui,
>>
>> I have encountered this "e409" error before and the BD service  
>> engineer fixed it by changing an electrical board.  Hope that helps.
>>
>> Sincerely,
>> David
>> Flow cytometry operator
>> BC Cancer Agency
>> BC Cancer Research Centre
>> Vancouver, Canada
>> 604-675-8000 ext. 7738/7736
>>
>>
>> -----Original Message-----
>> From: cytometry-bounces at lists.purdue.edu [mailto:cytometry-bounces at lists.purdue.edu 
>> ] On Behalf Of Rui Gardner
>> Sent: Friday, January 30, 2009 8:56 AM
>> To: cytometry at lists.purdue.edu
>> Subject: [Cytometry] High-Voltage Fault in Aria
>>
>> Dear all,
>>
>> We've had a systematic error which is becoming increasingly more
>> frequent in our Aria. Sometimes, when stopping a sort, or any form of
>> switching off the electric plates, we get the following error  
>> message:
>>
>> "A high-voltage fault has occured.
>> For safety reasons, reboot the instrument.
>> If this occurs again, call service."
>>
>> If we try to switch off the plates they'll remain on (at least the  
>> red
>> light stays on). I don't have a multimeter to check if they're  
>> actually
>> on, and I don't want to test them with my hands (done it once by  
>> mistake
>> in a moflo and it isn't pleasant! ;)
>> I  checked the status window after trying to press the voltage button
>> and it says: "Unable to set high voltage controller, e409", though  
>> the
>> plates remain on. Seems to be a communication fault.
>>
>> Does anyone know if this is a serious error? Causes? And is there a  
>> way
>> of manually switching off the high voltage without rebooting the
>> instrument? (There is a reset button in the board where the high  
>> voltage
>> circuit is but there are more things attached to it and resets more  
>> than
>> just the plates.)
>>
>> Thanks in advance.
>> Rui.
>> _____________________________
>> Rui Gardner
>> Flow Cytometry Lab Manager
>> Instituto Gulbenkian de Ciência
>> Apart. 14, PT-2781-901 Oeiras
>> PORTUGAL
>> Email: ruig at igc.gulbenkian.pt
>>
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>
>
> Christopher Brownlee
> Flow Cytometry Facility
> Garvan Institute of Medical Research
> 384 Victoria street, 2010,
> Darlinghurst NSW Australia
> Lab: (02) 92 95 84 31
> Office: (02) 92 95 84 32
> Mobile: 0433229271
> Email: c.brownlee at garvan.org.au
>
>
>


Christopher Brownlee
Flow Cytometry Facility
Garvan Institute of Medical Research
384 Victoria street, 2010,
Darlinghurst NSW Australia
Lab: (02) 92 95 84 31
Office: (02) 92 95 84 32
Mobile: 0433229271
Email: c.brownlee at garvan.org.au





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