[Cytometry] FW: High-Voltage Fault in Aria

Michelle Tourigny michellet at ichr.uwa.edu.au
Thu Feb 5 23:19:02 EST 2009


I believe this should go to the list.

michelle

 =


Michelle R. Tourigny, Ph.D.
Research Assistant, Instrument Specialist
Telethon Institute for Child Health Research
100 Roberts Road, Subiaco
Western Australia, 6008 AUSTRALIA

Ph 61 8 9489 7878, Fax 61 8 9489 7700
email michellet at ichr.uwa.edu.au =


________________________________

From: Chris Brownlee [mailto:c.brownlee at garvan.org.au] =

Sent: Friday, 6 February 2009 12:51 PM
To: Michelle Tourigny
Subject: Re: [Cytometry] High-Voltage Fault in Aria

 =


Hi Michelle

 =


Have seen your problem =



"A high-voltage fault has occured.
For safety reasons, reboot the instrument.
If this occurs again, call service."

 =


before, infact today.. it has a occured a few times in the past and begins =
to happen more and more frequently toward the end of the droplet board's li=
fe.

 =


You can get around it by switching the instrument off and on again, basical=
ly re-setting the light and syncing the software back up again, but it is p=
retty clear that you will need to get the droplet boar; HTPCB replaced

 =


BD replace it under service contract and I am not sure how you would go abo=
ut sourcing one without going through BD and paying a handsome sum no doubt

 =


This board is essential for all sorting related electronics, so best get on=
to it before your mid sort and it won't let you move on to your next sample=
 without an instrument on/off

 =


hope it helps, regards

Chris

 =


Garvan Institute

Sydney

 =


 =


 =


 =


 =


On 02/02/2009, at 12:53 PM, Michelle Tourigny wrote:





Same thing here.
michelle

Michelle R. Tourigny, Ph.D.
Research Assistant, Instrument Specialist
Telethon Institute for Child Health Research
100 Roberts Road, Subiaco
Western Australia, 6008 AUSTRALIA

Ph 61 8 9489 7878, Fax 61 8 9489 7700
email michellet at ichr.uwa.edu.au =



-----Original Message-----
From: cytometry-bounces at lists.purdue.edu [mailto:cytometry-bounces at lists.pu=
rdue.edu] On Behalf Of David Ko
Sent: Saturday, 31 January 2009 9:13 AM
To: Rui Gardner; cytometry at lists.purdue.edu
Subject: Re: [Cytometry] High-Voltage Fault in Aria

Hi Rui,

I have encountered this "e409" error before and the BD service engineer fix=
ed it by changing an electrical board.  Hope that helps.

Sincerely,
David =

Flow cytometry operator
BC Cancer Agency
BC Cancer Research Centre
Vancouver, Canada
604-675-8000 ext. 7738/7736


-----Original Message-----
From: cytometry-bounces at lists.purdue.edu [mailto:cytometry-bounces at lists.pu=
rdue.edu] On Behalf Of Rui Gardner
Sent: Friday, January 30, 2009 8:56 AM
To: cytometry at lists.purdue.edu
Subject: [Cytometry] High-Voltage Fault in Aria

Dear all,

We've had a systematic error which is becoming increasingly more =

frequent in our Aria. Sometimes, when stopping a sort, or any form of =

switching off the electric plates, we get the following error message:

"A high-voltage fault has occured.
For safety reasons, reboot the instrument.
If this occurs again, call service."

If we try to switch off the plates they'll remain on (at least the red =

light stays on). I don't have a multimeter to check if they're actually =

on, and I don't want to test them with my hands (done it once by mistake =

in a moflo and it isn't pleasant! ;)
I  checked the status window after trying to press the voltage button =

and it says: "Unable to set high voltage controller, e409", though the =

plates remain on. Seems to be a communication fault.

Does anyone know if this is a serious error? Causes? And is there a way =

of manually switching off the high voltage without rebooting the =

instrument? (There is a reset button in the board where the high voltage =

circuit is but there are more things attached to it and resets more than =

just the plates.)

Thanks in advance.
Rui.
_____________________________
Rui Gardner
Flow Cytometry Lab Manager
Instituto Gulbenkian de Ci=EAncia
Apart. 14, PT-2781-901 Oeiras
PORTUGAL
Email: ruig at igc.gulbenkian.pt

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Christopher Brownlee =


Flow Cytometry Facility =


Garvan Institute of Medical Research =


384 Victoria street, 2010, =


Darlinghurst NSW Australia =


Lab: (02) 92 95 84 31

Office: (02) 92 95 84 32

Mobile: 0433229271

Email: c.brownlee at garvan.org.au =



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