[Cytometry] FW: High-Voltage Fault in Aria

Michelle Tourigny michellet at ichr.uwa.edu.au
Tue Feb 3 21:13:46 EST 2009


We had the HV board replaced...I'm forwarding this to the list since I wasn't the original poster on this question.

michelle

 

Michelle R. Tourigny, Ph.D.
Research Assistant, Instrument Specialist
Telethon Institute for Child Health Research
100 Roberts Road, Subiaco
Western Australia, 6008 AUSTRALIA

Ph 61 8 9489 7878, Fax 61 8 9489 7700
email michellet at ichr.uwa.edu.au 

________________________________

From: Robert Wadley [mailto:rbwadley at hotmail.com] 
Sent: Tuesday, 3 February 2009 8:09 AM
To: Michelle Tourigny
Subject: RE: [Cytometry] High-Voltage Fault in Aria

 

Dear Michelle,
 
I have had this problem for some time.
 
It can only be 'fixed' by restarting the Aria.
 
Eventually you will get to the point where even that will not make the error go away.
 
The problem is in the HV board, since BD replaced the board the error has gone away.
 
Along the way to solving the problem I also had a Master DAQ board fail.
 
One very important thing with the Aria is to make sure all the lasers and the fluidics cart are started by the Aria On switch.  Starting the fluidics cart seperately causes a voltage spike/brown out that can damage the circuit boards, likewise with turning the lasers on & off while the instrument is working.
 
Regards
 
Robert Wadley
Cytometry Manager
Cytometry & Imagaing Suite
Mater Medical Research Institute
Brisbane, Australia

> Date: Mon, 2 Feb 2009 10:53:38 +0900
> From: michellet at ichr.uwa.edu.au
> To: dko at bccrc.ca; ruig at igc.gulbenkian.pt; cytometry at lists.purdue.edu
> Subject: Re: [Cytometry] High-Voltage Fault in Aria
> 
> Same thing here.
> michelle
> 
> Michelle R. Tourigny, Ph.D.
> Research Assistant, Instrument Specialist
> Telethon Institute for Child Health Research
> 100 Roberts Road, Subiaco
> Western Australia, 6008 AUSTRALIA
> 
> Ph 61 8 9489 7878, Fax 61 8 9489 7700
> email michellet at ichr.uwa.edu.au 
> 
> 
> -----Original Message-----
> From: cytometry-bounces at lists.purdue.edu [mailto:cytometry-bounces at lists.purdue.edu] On Behalf Of David Ko
> Sent: Saturday, 31 January 2009 9:13 AM
> To: Rui Gardner; cytometry at lists.purdue.edu
> Subject: Re: [Cytometry] High-Voltage Fault in Aria
> 
> Hi Rui,
> 
> I have encountered this "e409" error before and the BD service engineer fixed it by changing an electrical board. Hope that helps.
> 
> Sincerely,
> David 
> Flow cytometry operator
> BC Cancer Agency
> BC Cancer Research Centre
> Vancouver, Canada
> 604-675-8000 ext. 7738/7736
> 
> 
> -----Original Message-----
> From: cytometry-bounces at lists.purdue.edu [mailto:cytometry-bounces at lists.purdue.edu] On Behalf Of Rui Gardner
> Sent: Friday, January 30, 2009 8:56 AM
> To: cytometry at lists.purdue.edu
> Subject: [Cytometry] High-Voltage Fault in Aria
> 
> Dear all,
> 
> We've had a systematic error which is becoming increasingly more 
> frequent in our Aria. Sometimes, when stopping a sort, or any form of 
> switching off the electric plates, we get the following error message:
> 
> "A high-voltage fault has occured.
> For safety reasons, reboot the instrument.
> If this occurs again, call service."
> 
> If we try to switch off the plates they'll remain on (at least the red 
> light stays on). I don't have a multimeter to check if they're actually 
> on, and I don't want to test them with my hands (done it once by mistake 
> in a moflo and it isn't pleasant! ;)
> I checked the status window after trying to press the voltage button 
> and it says: "Unable to set high voltage controller, e409", though the 
> plates remain on. Seems to be a communication fault.
> 
> Does anyone know if this is a serious error? Causes? And is there a way 
> of manually switching off the high voltage without rebooting the 
> instrument? (There is a reset button in the board where the high voltage 
> circuit is but there are more things attached to it and resets more than 
> just the plates.)
> 
> Thanks in advance.
> Rui.
> _____________________________
> Rui Gardner
> Flow Cytometry Lab Manager
> Instituto Gulbenkian de Ciência
> Apart. 14, PT-2781-901 Oeiras
> PORTUGAL
> Email: ruig at igc.gulbenkian.pt
> 
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