BD repair times

Sasha Lazetic Sasha.Lazetic at
Mon Sep 15 18:33:00 EDT 2008

2 months!!!???!!!!


Redwood City, CA

Aria:	  2-3 days for priority 1 call (instrument inoperable)

Calibur  2-3 days for priority 1 call (instrument inoperable)


Couple weeks for priority 2 calls


Sasha Lazetic

Scientist, Flow Cytometry

OncoMed Pharmaceuticals


From: Michelle Tourigny [mailto:michellet at] 
Sent: Sunday, September 14, 2008 7:57 PM
To: cyto-inbox
Subject: RE: BD repair times


Perth Australia


About a week, no more than 2 weeks.



Michelle R. Tourigny, Ph.D.
Research Assistant, Instrument Specialist
Telethon Institute for Child Health Research
100 Roberts Road, Subiaco
Western Australia, 6008 AUSTRALIA

Ph 61 8 9489 7878, Fax 61 8 9489 7700
email michellet at 


From: María Candela Iglesias Chiesa [mailto:candela.iglesias at] 
Sent: Friday, 12 September 2008 1:49 AM
To: cyto-inbox
Subject: BD repair times


Dear all,
Just to know if I´m too impatient or we are truly having to wait too
much to get our BD Cytometer (Aria) repaired, I would be very grateful
if you could fill in the following questions (very quick) and send me
your answers. I will compile them (without names) and send them to
anyone interested.

1) City and Country
2) Type of BD Cytometer you are using (i.e. Aria, Canto, etc) If several,
    please answer next question separating for each one.
3) In the last two years, how many working days, on average, has it taken
    for your BD Cytometer to get repaired WHEN THEY HAVE HAD TO CHANGE A

In case you are wondering, our average down here is 2 months.... =(
Your answers, if the average times are shorter, could be a powerful
argument for me to try to negotiate better times.
Thanks to all for your help.

Maria Candela Iglesias Chiesa, PhD
Centro de Investigacion en Enfermedades Infecciosas
Instituto Nacional de Enfermedades Respiratorias
Calz. De Tlalpan 4502. Col. Seccion XVI
Deleg. Tlalpan, Mexico DF, Mexico
Tel y fax. +52 55 5666.7985
candela.iglesias at


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