Maintaining a service contract on sorter
Ernest.Stapleton at easternhealth.ca
Wed Sep 12 11:49:47 EDT 2007
Janet and the group,
Since our lab is a clinical reference center, full coverage is a necessity.
There is another option to purchase full service from the manufacturer at a discount.
Our health care boards are purchasing full service contracts through the REMI group. We
save at least 20% and can save as much as 35% on a service contract
Search google for the REMI group, or theremigroup.com for their FAQ's and services.
The vendors dislike it, you are purchasing a full service contract through REMI, from the
manufacturer, undercutting the vendor. It's like buying an insurance policy rather than a
So far, we have a ABI realtime PCR units, chemistry analyzers, karyotyping workstations,
etc contracted through them and they have covered every occurrence.
Worth a look. (Also, they are located in Charlotte NC!)
Immunology and Genetics Laboratories
Room 1524 Health Sciences Center
St. John's, Newfoundland
A1B 3V6 Canada
From: janet dow [mailto:jldow at unity.ncsu.edu]
Sent: Monday, September 10, 2007 6:29 PM
Subject: Maintaining a service contract on sorter
Dear Fellow Flowers:
I have a Dako MoFlo and it is time to renew the service contract.
The machine is 4 years old and the full service contract is expensive
enough for us to look at all our options. The machine has 3
lasers(an ICyte Lyt 200-S 488 nm, a Melles Griot HeNe 633 nm and
Coherent tunable I 90C-Krypton). The machine is equipped with a
smart sampler, sortmaster and PMTs for 10 colors. The machine is
fairly well used with sorting going on 3 to 5 days a week.
I am interested in hearing from both those of you who have
maintenance contracts and those who do not.
For those with contracts, I am interested in whether you feel the
price of the full coverage(Dako calls it the Platinum plan) is worth
it or if you have one of the lesser plans, is it enough?
For those without a maintenance contracts, I am interested in how
long it takes for a service call and the costs associated with that.
Thanks as always to everyone who responds.
Research Specialist and Manager
Flow Cytometry and Cell Sorting Facility
North Carolina State College of Veterinary Medicine
4700 Hillsborough Street
Raleigh, NC 27606
More information about the Cytometry