Maintaining a service contract on sorter

Ernest Stapleton Ernest.Stapleton at
Wed Sep 12 11:49:47 EDT 2007

Janet and the group,
Since our lab is a clinical reference center, full coverage is a necessity.

There is another option to purchase full service from the manufacturer at a discount.

Our health care boards are purchasing full service contracts through the REMI group. We
save at least 20% and can save as much as 35% on a service contract
Search google for the REMI group, or for their FAQ's and services. 
The vendors dislike it, you are purchasing a full service contract through REMI, from the
manufacturer, undercutting the vendor. It's like buying an insurance policy rather than a
service contract.
So far, we have a ABI realtime PCR units, chemistry analyzers, karyotyping workstations,
etc contracted through them and they have covered every occurrence.
Worth a look. (Also, they are located in Charlotte NC!)


Ernest Stapleton
Division Manager 
Immunology and Genetics Laboratories
Room 1524 Health Sciences Center
St. John's, Newfoundland
A1B 3V6 Canada

-----Original Message-----
From: janet dow [mailto:jldow at]
Sent: Monday, September 10, 2007 6:29 PM
To: cyto-inbox
Subject: Maintaining a service contract on sorter

Dear Fellow Flowers:

I have a Dako MoFlo and it is time to renew the service contract. 
The machine is 4 years old and the full service contract is expensive 
enough for us to look at all our options.  The machine has 3 
lasers(an ICyte Lyt 200-S 488 nm, a Melles Griot HeNe 633 nm and 
Coherent tunable I 90C-Krypton).  The machine is equipped with a 
smart sampler, sortmaster and PMTs for 10 colors.  The machine is 
fairly well used with sorting going on 3 to 5 days a week.

I am interested in hearing from both those of you who have 
maintenance contracts and those who do not.

For those with contracts, I am interested in whether you feel the 
price of the full coverage(Dako calls it the Platinum plan) is worth 
it or if you have one of the lesser plans, is it enough?

For those without a maintenance contracts, I am interested in how 
long it takes for a service call and the costs associated with that.

Thanks as always to everyone who responds.


Janet Dow

Janet Dow
Research Specialist and Manager
Flow Cytometry and Cell Sorting  Facility
North Carolina State College of Veterinary Medicine
4700 Hillsborough Street
Room C-309
Raleigh, NC 27606

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