AW: Incomplete DiVa data printout

Gerner Wilhelm Wilhelm.Gerner at
Fri Jun 15 03:01:39 EDT 2007

Dear colleagues,
you may try the following: Select the the relevant printer from the Windows start-menu, do a right-click for properties, select "Advanced" and check the the ticks in the lower half of this window: you should set a tick for "Print spooled documents first" but the other three options should not be selected. In our case this solved the problem (FACSAria with Diva 5.02 connected via TCP/IP to a Xerox Phaser 8200).
Wilhelm Gerner

Wilhelm Gerner
Clinical Immunology
University of Veterinary Medicine Vienna
Veterinärplatz 1
1210 Vienna
phone +43-1-25077-2753
fax +43-1-25077-2791 


	-----Ursprüngliche Nachricht-----
	Von: Phil Marder [mailto:pm1 at] 
	Gesendet: Thursday, June 14, 2007 1:10 PM
	An: Cytometry Mailing List
	Betreff: RE: Incomplete DiVa data printout
	It happens to us on our Vantage DiVa, Aria, and now on our Canto II as well.
	It is an annoying nuisance and big time waster.
	We use HP Laserjet printers.
	Phil Marder

		-------- Original Message --------
		Subject: Incomplete DiVa data printout
		From: Ray Hester <rhester at>
		Date: Wed, June 13, 2007 10:24 am
		To: Cytometry Mailing List <cytometry at>
		Wondering if anyone else is having this problem:  when we print data 
		from our Vantage DiVa (v. 4.0), most of the time all of the data is 
		printed (e.g., 'complete data' attachment).  Sometimes, however, part of 
		the data is missing ('incomplete data').  Re-printing results in a 
		complete data sheet, but several printouts later, it will occur again.
		I'm not sure if this is  problem with our printer (a _cheap_ HP Deskjet 
		5740) or our copy of DiVa software?  It's been going on for a long time 
		and I'm just now getting around to trying to figure it out.
		Is anyone with a similar sorter and DiVa software version having the 
		same problem?
		Thanks for any help.
		Ray Hester
		Univ of South Alabama

		This attachment - 'Complete data.jpg' -  130.12 KBytes - can be viewed at
		e.jpg <> 

		This attachment - 'Incomplete data.jpg' -	90.82 KBytes - can be
		viewed at
		3.jpg <> 

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