Incomplete DiVa data printout

Geoffrey M. Lyon geoffrey.lyon at yale.edu
Thu Jun 14 14:36:42 EDT 2007


We had the same problem with our old HP.  BD replaced the printer and this
seemed to remedy the problem.  We occasionally will not get a complete printout
if you start sorting/acquiring while the page is still printing.

Geoff-

Geoffrey Lyon
Biotechnology Associate I
FACS Facility
Yale University School of Medicine
TAC Building Rm-S613
300 Cedar Street

Shipping Address:
1 Gilbert Street
TAC Building Rm-S617
New Haven, CT 06519

New Haven, CT 06520-8035
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(203) 785-7949



Quoting David Chambers <davidc at ccmi.salk.edu>:

> On 06/13/2007 07:24 AM Ray Hester wrote:
> > Hi,
> >
> > Wondering if anyone else is having this problem:  when we print data
> > from our Vantage DiVa (v. 4.0), most of the time all of the data is
> > printed (e.g., 'complete data' attachment).  Sometimes, however, part
> > of the data is missing ('incomplete data').  Re-printing results in a
> > complete data sheet, but several printouts later, it will occur again.
> >
> > I'm not sure if this is  problem with our printer (a _cheap_ HP
> > Deskjet 5740) or our copy of DiVa software?  It's been going on for a
> > long time and I'm just now getting around to trying to figure it out.
> >
> > Is anyone with a similar sorter and DiVa software version having the
> > same problem?
>
> Ours does this as well, and we're printing to a Xerox 6200 color laser
> printer.  I'm sure it's not your deskjet!  Sometimes, if the data files
> are very large, it won't print at all, even with multiple tries...  The
> workaround for this is to print to a PDF file, then print that directly
> to the printer.  That's rather a pain to do, so except forlarge
> datasets, we generally just reprint any incomplete printouts.
>
> All the best
>
> - David
>
>



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